How long does shipping take?
Orders usually require 1-2 business days to prepare before shipping. Delivery times depend on your destination and the carrier; estimates are approximate and may vary. Please check our Shipping Policy or contact us for information about a specific destination.
Do you ship internationally?
Yes, we ship to Spain, European Union countries, and the United States. We currently offer free shipping to available destinations. Final availability is checked when you enter your delivery address.
What is your return policy?
Please see our Refund Policy for conditions and instructions. If you are a consumer in the European Union, you generally have a legal 14-day withdrawal right from receipt of the product where applicable. We also help with damaged, defective, or incorrect items. Email orcver_23@yahoo.es with your order number.
How can I track my order?
Once your order ships, you will receive an email confirmation and tracking information when available from the carrier.
How do I use the digital scoop?
Scoop the pet food and check its weight on the digital display before serving. Follow your pet's feeding guidelines and consult your veterinarian if you need to adjust portions.
How can I contact you?
You can use our store contact form or email orcver_23@yahoo.es. We will reply as soon as possible.